Frequently asked questions
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How It Works
No. Our model is completely asynchronous. Fill out your intake when convenient — physician reviews within 24 hours. No scheduling needed.
A physician reviews your intake within 24 hours of submission. If they approve treatment, your physician then sends the prescription to your pharmacy — so approval, not the review clock, is what determines when you can collect it.
10–15 minutes. It's thorough but straightforward. We need detailed information to prescribe safely.
Message your physician anytime through your dashboard. Responses within 24 hours, usually faster.
Automatic reminders sent 7 days before you run out. One-click request, physician approves, prescription sent to pharmacy.
Medications
We prescribe Naltrexone, an FDA-approved medication that blocks the rewarding effects of alcohol and reduces cravings.
Yes. All are FDA-approved with well-established safety profiles. Your physician reviews your medical history for contraindications.
Some people experience mild side effects that usually resolve within a week. Your physician monitors you and can adjust if needed.
We send an e-prescription to your local pharmacy (CVS, Walgreens, etc.). Pick it up like any prescription.
You can try. Naltrexone for alcohol treatment is covered by most plans, usually $10–50/month. GLP-1 weight-management medication is different: coverage varies a lot and many plans exclude weight-loss medication entirely, in which case retail prices commonly run over $1,000/month. Check your plan's formulary before you start.
For naltrexone, GoodRx coupons (free) usually bring it to $30–100/month without insurance. GLP-1 medication is far more expensive — commonly over $1,000/month at retail — so check pricing before you start.
Typically 6-12 months for best results. Can extend if helpful. Many patients continue treatment as long as it's beneficial.
Pricing & Billing
$50/month for treatment.
Physician review, prescription management, unlimited messaging, refills, adjustments — everything except the medication itself.
No, we don't bill insurance for our $50/month service. You can try your insurance for medication at the pharmacy — naltrexone is covered by most plans, but GLP-1 weight-management medication is often excluded.
Insurance billing is expensive and complicated, which would raise our price to $200–400/month. We keep it simple at $50/month.
No. $50/month is the total. No setup fees, appointment fees, or hidden costs.
Often, yes — though we can't guarantee your specific card. Alcohol use disorder treatment is a qualified medical expense, and weight management qualifies when a physician has diagnosed a condition such as obesity. Whether the card goes through depends on your plan administrator; if it's declined, you can pay with a regular card and submit the receipt for reimbursement.
Yes. Cancel from your dashboard with no penalty. Access continues through your paid period.
Treatment Goals
No. We support both complete abstinence and harm reduction (cutting back). You choose your goal.
Absolutely. Many patients' goal is moderation, not abstinence.
Relapse is common and not a failure. Message your physician and we'll adjust your treatment. No judgment.
Typically 6-12 months for best results. Many patients continue treatment as long as it supports their goals.
Privacy & Security
Yes. We're HIPAA-compliant and never share your information without permission.
No. Unless you use employer-sponsored insurance for medications at pharmacy, there's no way they would know.
"Rimal Health" or discrete merchant name — not "addiction treatment."
Yes. All messages encrypted and HIPAA-compliant.
Just medication name and physician's name. Nothing about "addiction treatment."
Eligibility
Adults in California with mild to moderate alcohol use disorder who want to quit or cut back on drinking. You should be able to safely reduce from home without medical detox.
Severe alcohol dependence requiring medical detox, unstable housing, active suicidal ideation, or complex medical conditions requiring in-person care.
Fill out the intake form. Physician will review and let you know if our program is appropriate or recommend alternatives.
No — alcohol use disorder is the only addiction we treat. Rimal Health offers two programs: medication-assisted treatment for alcohol use disorder (naltrexone) and physician-managed medical weight management (GLP-1 medications).
No, adults only (18+).
Some medications aren't safe during pregnancy. Fill out intake — physician will advise.
Yes. Our physician is licensed in California, so you must be a California resident.
Still have questions?
Email us at support@rimalhealth.com. We respond within 24 hours.
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